“On Tuesday, November 10, 2009, 11:00 a.m. to noon customers who arrive at any of BGR’s three DC area locations with ‘BGR’ written on any body part will receive a delicious gourmet burger on the house. Customers can select either The Burger or Veggie Burger, and the promotion is limited to one complimentary burger per customer.”
I wrote on my hand:
I was in line at 11:40:
A BGR employee came out and specified that a man, five people behind me, was to be the last person. At noon the promotion stopped and I was just three people back. A woman behind me went up and spoke with the manager but he said, “NO! It stops now”.
I understand there has to be a cutoff but this was very disorganized and there was a big lack of communication.
This was my second time at BGR and the second time I was disappointed.
I won’t be back.
Five Guys is less expensive and I hear Ray’s Hell Burger is MUCH better.